See what exceptional home healthcare can be.
FAQs
Frequently Asked Questions
Getting Started
Getting started is simple. Visit our contact page at healthvision.co.nz to complete a contact form or call our friendly team free on 0508 733 377 to discuss your best care options. You can also ask your GP, Case Manager, Practice Nurse, or Te Whatu Ora to refer you directly to Healthvision.
Yes. Your GP, practice nurse or specialist can refer you to Healthvision directly. Just ask them for a referral and they can send it through their patient management system, so your details come to us straight away. Once we receive it, our team will be in touch to talk about your care. You don't need a referral to get in touch with us, though. You can also call us free on 0508 733 377.
Many of our services are completely free for those with approved government funding from Te Whatu Ora, ACC, or insurance funding. We are also a Southern Cross Easy-Claim and Careway provider. Whether or not you have funding, we can help. Our private pay options can be used on their own or to top up the care you already receive.
If you are already part of the Healthvision whānau and looking for your scheduling or employee tools, you can access the Kiacare portal directly from our website. We have dedicated links for both the Service User KiaCare Portal and the KiaCare Portal Worker login located conveniently on our site.
If you're unsure whether we cover your specific area, please contact us directly through our contact page or call 0508 733 377. Our team can let you know if we're able to help or can point you toward appropriate local services.
Getting started is simple. Visit our contact page at healthvision.co.nz to complete a contact form or call our friendly team free on 0508 733 377 to discuss your best care options. You can also ask your GP, Case Manager, Practice Nurse, or Te Whatu Ora to refer you directly to Healthvision.
Yes. Your GP, practice nurse or specialist can refer you to Healthvision directly. Just ask them for a referral and they can send it through their patient management system, so your details come to us straight away. Once we receive it, our team will be in touch to talk about your care. You don't need a referral to get in touch with us, though. You can also call us free on 0508 733 377.
Many of our services are completely free for those with approved government funding from Te Whatu Ora, ACC, or insurance funding. We are also a Southern Cross Easy-Claim and Careway provider. Whether or not you have funding, we can help. Our private pay options can be used on their own or to top up the care you already receive.
If you are already part of the Healthvision whānau and looking for your scheduling or employee tools, you can access the Kiacare portal directly from our website. We have dedicated links for both the Service User KiaCare Portal and the KiaCare Portal Worker login located conveniently on our site.
If you're unsure whether we cover your specific area, please contact us directly through our contact page or call 0508 733 377. Our team can let you know if we're able to help or can point you toward appropriate local services.
Healthcare Professionals
Case Managers, GPs, Practice Nurses and Te Whatu Ora can all refer patients to Healthvision.
The easiest way is through your patient management system. Search for Healthvision as the provider and send the referral from there, so all your patient's details come through with it. If you get stuck, call us free on 0508 733 377 and we'll help you through it.
Yes. Call us free on 0508 733 377 to discuss your patient's care options, or email us at services@healthvision.co.nz.
Services are free with approved government or insurance funding. We are a Southern Cross Easy-Claim and Careway provider. If your patient doesn't have funding, or would like a top-up to funded care, we also offer private pay options.
Case Managers, GPs, Practice Nurses and Te Whatu Ora can all refer patients to Healthvision.
The easiest way is through your patient management system. Search for Healthvision as the provider and send the referral from there, so all your patient's details come through with it. If you get stuck, call us free on 0508 733 377 and we'll help you through it.
Yes. Call us free on 0508 733 377 to discuss your patient's care options, or email us at services@healthvision.co.nz.
Services are free with approved government or insurance funding. We are a Southern Cross Easy-Claim and Careway provider. If your patient doesn't have funding, or would like a top-up to funded care, we also offer private pay options.
General
For over 27 years, Healthvision has provided high-quality, compassionate healthcare in the home and community. Our core services include homecare, specialist community nursing, and comprehensive rehabilitation. Whether you need one service or multiple services working together, our integrated team brings everything together with you at the centre. Our goal is to help you and your whānau live safely and independently at home.
We are proud to provide accessible care across New Zealand. Our dedicated local teams serve Northland, Auckland, Hamilton and the wider Waikato, Tauranga, Wellington, Christchurch, Otago and Southland. If you are unsure whether we cover your area, please contact us to check.
Getting started is simple. Visit our contact page at healthvision.co.nz to complete a a quick contact form so we can get in touch, or call us free on 0508 733 377 to discuss your care options. You can also ask your GP, Case Manager, Practice Nurse, or Te Whatu Ora to refer you directly to Healthvision. We're here to help you find the right support.
Many of our services are fully funded for those with approved government funding from Te Whatu Ora, ACC, or insurance support. We are also a Southern Cross Easy-Claim and Careway provider. If you don't have existing funding, we offer flexible private pay options tailored to your needs. We can discuss all available options when you get in touch.
All our clients have access to Kiacare, a secure online portal where you can view your care schedule, stay in touch with your care team, and keep your whānau updated on your care plan. Simply log in on our website to access your schedule and communicate with the Healthvision team. Whether you're using homecare, community nursing, rehabilitation, or private care services, Kiacare keeps you connected and in control of your care.
Homecare
Our homecare services are designed to provide everyday support that makes life easier while helping you stay independent. This includes personal care (showering and dressing assistance), household support (meal preparation and light cleaning), medication reminders, overnight support, respite care, community outings, and appointment support. Your Support Worker works alongside our clinical nursing team to ensure your care is coordinated and safe.
Absolutely. We provide reliable, compassionate support for people recovering from surgeries or injuries. Whether you need temporary household help, personal care assistance, or ongoing support, our homecare team steps in so you can focus on your recovery. Depending on your needs, your homecare may also include specialist nursing care.
We understand that trust matters. Our Support Workers are carefully selected, highly professional, and deeply compassionate. They are dedicated to building genuine relationships with you and your whānau, ensuring that all assistance fits naturally into your daily routine and is delivered with utmost dignity and respect.
Many of our services are fully funded through ACC, Te Whatu Ora, or your insurance provider. If you do not qualify for funded support, or even just want a topup of care beyond the funded care you qualify for, we also offer flexible private pay options. Give us a call on 0508 733 377 or complete our contact form, and we'll help you navigate the best options for your situation.
Yes. Many clients benefit from homecare combined with specialist community nursing care or rehabilitation support. Our integrated team works together so you have one point of contact and coordinated, seamless care.
Community Nursing
Our community nurses (CNS team) provide expert clinical care in the comfort of your own home. Our highly skilled Nurses handle wound care (management and dressing changes), post-surgical monitoring, catheter and stoma care, medication administration, continence support, clinical assessments, and monitoring related to wound, stoma, catheter cares. They work as part of an integrated team with our homecare and rehabilitation services.
Yes. Our community nurses specialise in wound management, dressing changes, to promote safe, effective healing after surgery or injury. We also provide education to you and your whānau so you can confidently manage your recovery at home.
We certainly can. Our community nurses provide professional, ongoing support for chronic conditions such as diabetes, heart disease, and respiratory issues. We work closely with your wider healthcare team to ensure seamless, personalised care that keeps you as healthy and independent as possible.
Yes, we offer compassionate, high-quality palliative and end-of-life care. Our nurses focus on maximizing comfort, minimizing distress, and preserving dignity, supporting both you and your loved ones during this sensitive time.
Our community nursing team provides specialist clinical care delivered by Specialist Nurses, focusing on medical support, wound management, and clinical monitoring. Our homecare team provides everyday personal care and household support delivered by Support Workers. Many clients benefit from both services working together, coordinated as one integrated care plan.
Yes, community nursing services are fully funded if you have an approved ACC claim or specific government funding. We are also a Southern Cross Easy-Claim provider. Private pay options are also available for those requiring specialized clinical support. Contact us to discuss your specific situation.
Our community nurses (CNS team) provide expert clinical care in the comfort of your own home. Our highly skilled Nurses handle wound care (management and dressing changes), post-surgical monitoring, catheter and stoma care, medication administration, continence support, clinical assessments, and monitoring related to wound, stoma, catheter cares. They work as part of an integrated team with our homecare and rehabilitation services.
Yes. Our community nurses specialise in wound management, dressing changes, to promote safe, effective healing after surgery or injury. We also provide education to you and your whānau so you can confidently manage your recovery at home.
We certainly can. Our community nurses provide professional, ongoing support for chronic conditions such as diabetes, heart disease, and respiratory issues. We work closely with your wider healthcare team to ensure seamless, personalised care that keeps you as healthy and independent as possible.
Yes, we offer compassionate, high-quality palliative and end-of-life care. Our nurses focus on maximizing comfort, minimizing distress, and preserving dignity, supporting both you and your loved ones during this sensitive time.
Our community nursing team provides specialist clinical care delivered by Specialist Nurses, focusing on medical support, wound management, and clinical monitoring. Our homecare team provides everyday personal care and household support delivered by Support Workers. Many clients benefit from both services working together, coordinated as one integrated care plan.
Yes, community nursing services are fully funded if you have an approved ACC claim or specific government funding. We are also a Southern Cross Easy-Claim provider. Private pay options are also available for those requiring specialized clinical support. Contact us to discuss your specific situation.
Rehabilitation
At Healthvision, our goal is to help you regain your independence, confidence, and control. We offer a comprehensive range of rehabilitation services, including physiotherapy, occupational therapy, psychology, speech-language therapy, social work, dietetics, and specialist therapies. All support is functional, goal-focused, and tailored to you and your circumstances.
We believe that recovery is most meaningful when it happens in a familiar environment. Our rehabilitation services are delivered directly in your home and within your local community, whether you are based in Auckland, Tauranga, Christchurch, or any of our other locations across New Zealand.
Yes. Healthvision provides a range of ACC-funded assessment and functional rehabilitation services following an injury, illness, or surgery. We work collaboratively with you, your Case Manager, and your healthcare team to plan a recovery journey centred on what matters most to you.
Absolutely. Our community-focused rehabilitation is designed to improve movement, balance, strength, and daily living skills. From assisting with mobility aids to managing pain, our dedicated rehabilitation team is here to support your return to work, your hobbies, and your wider life goals.
Yes, and often it should be. Many clients benefit from rehabilitation alongside homecare or community nursing support. Our integrated team works together seamlessly so your care feels coordinated and your recovery is supported from all angles.
At Healthvision, our goal is to help you regain your independence, confidence, and control. We offer a comprehensive range of rehabilitation services, including physiotherapy, occupational therapy, psychology, speech-language therapy, social work, dietetics, and specialist therapies. All support is functional, goal-focused, and tailored to you and your circumstances.
We believe that recovery is most meaningful when it happens in a familiar environment. Our rehabilitation services are delivered directly in your home and within your local community, whether you are based in Auckland, Tauranga, Christchurch, or any of our other locations across New Zealand.
Yes. Healthvision provides a range of ACC-funded assessment and functional rehabilitation services following an injury, illness, or surgery. We work collaboratively with you, your Case Manager, and your healthcare team to plan a recovery journey centred on what matters most to you.
Absolutely. Our community-focused rehabilitation is designed to improve movement, balance, strength, and daily living skills. From assisting with mobility aids to managing pain, our dedicated rehabilitation team is here to support your return to work, your hobbies, and your wider life goals.
Yes, and often it should be. Many clients benefit from rehabilitation alongside homecare or community nursing support. Our integrated team works together seamlessly so your care feels coordinated and your recovery is supported from all angles.
Private Care
Healthvision's private care services are personalised health solutions tailored specifically to you. They are designed for clients who are looking for support exactly as they want it, with full choice over the type, timing, and level of care. Private care puts you in control, giving you the flexibility to build a care package that perfectly fits your lifestyle and goals.
We offer a fully tailored approach to your care. This can include homecare (personal care, meal preparation, household assistance, companionship), specialist community nursing (wound care, medication management, chronic disease support), rehabilitation (physiotherapy, occupational therapy, speech therapy, and other specialist services), or any combination of these working together. We can also provide 24/7 care at home for those requiring round-the-clock support.
No referral is required to access our private care. You can reach out to our team directly through our contact page at healthvision.co.nz or call us free on 0508 733 377 to start a conversation, and we will help you design a bespoke care solution that respects your independence and fits your needs.
Healthvision's private care services are personalised health solutions tailored specifically to you. They are designed for clients who are looking for support exactly as they want it, with full choice over the type, timing, and level of care. Private care puts you in control, giving you the flexibility to build a care package that perfectly fits your lifestyle and goals.
We offer a fully tailored approach to your care. This can include homecare (personal care, meal preparation, household assistance, companionship), specialist community nursing (wound care, medication management, chronic disease support), rehabilitation (physiotherapy, occupational therapy, speech therapy, and other specialist services), or any combination of these working together. We can also provide 24/7 care at home for those requiring round-the-clock support.
No referral is required to access our private care. You can reach out to our team directly through our contact page at healthvision.co.nz or call us free on 0508 733 377 to start a conversation, and we will help you design a bespoke care solution that respects your independence and fits your needs.
Funding
Services are free with approved government or insurance funding. A good first step is to ask your GP, Case Manager or Discharge Coordinator about publicly funded support. You can also call us free on 0508 733 377 and we'll talk you through your options, or visit our Funding page for more detail.
ACC funding is available to anyone who has had an injury in New Zealand, including visitors. Your doctor, emergency service or hospital will give you an ACC claim number when your injury is treated. Depending on your injury, you may be eligible for support at home such as household help, personal care, wound and burn care nursing, physiotherapy or rehabilitation. You can arrange this through MyACC or your ACC Case Manager. Simply ask for Healthvision by name.
Careway is an ACC-funded programme that gives injured New Zealanders faster access to assessment and treatment, at no cost to you. It is for people with an accepted ACC claim for a knee, shoulder or spine injury that needs more than GP care alone. Healthvision is an approved Careway provider. You can be referred by your GP, physiotherapist, sports physician or surgeon, or call us free on 0508 733 377 to find out if you are eligible.
If you work for an ACC Accredited Employer, they may be able to contract Healthvision directly for your care. Talk to your employer about your injury support and ask for Healthvision by name.
You may be eligible for Ministry-funded disability support if you are a New Zealand citizen or permanent resident under 65, with a physical, intellectual or sensory disability that is likely to last at least 6 months and means you need ongoing support. People with Autism Spectrum Disorder may also be eligible for a needs assessment. Your local Needs Assessment and Service Coordination service (NASC) will assess your needs and can help you access Healthvision home and community support. Simply ask for Healthvision by name.
Enabling Good Lives (EGL) is a newer approach to disability support that gives you more choice and control, so you can plan for the life you want. EGL funding can be used for a range of supports, including supports in your local community, employing people to assist you, or services from a provider such as Healthvision.
Yes. Healthvision works with a range of health insurers and self-insured companies, and we are a Southern Cross Easy-Claim provider. Check with your insurer about what your policy covers, or give us a call and we can help.
You can still access our services as a private paying client, and no referral is needed. Our prices are competitive and available on request. Call us free on 0508 733 377 to talk about the support you need.
Services are free with approved government or insurance funding. A good first step is to ask your GP, Case Manager or Discharge Coordinator about publicly funded support. You can also call us free on 0508 733 377 and we'll talk you through your options, or visit our Funding page for more detail.
ACC funding is available to anyone who has had an injury in New Zealand, including visitors. Your doctor, emergency service or hospital will give you an ACC claim number when your injury is treated. Depending on your injury, you may be eligible for support at home such as household help, personal care, wound and burn care nursing, physiotherapy or rehabilitation. You can arrange this through MyACC or your ACC Case Manager. Simply ask for Healthvision by name.
Careway is an ACC-funded programme that gives injured New Zealanders faster access to assessment and treatment, at no cost to you. It is for people with an accepted ACC claim for a knee, shoulder or spine injury that needs more than GP care alone. Healthvision is an approved Careway provider. You can be referred by your GP, physiotherapist, sports physician or surgeon, or call us free on 0508 733 377 to find out if you are eligible.
If you work for an ACC Accredited Employer, they may be able to contract Healthvision directly for your care. Talk to your employer about your injury support and ask for Healthvision by name.
You may be eligible for Ministry-funded disability support if you are a New Zealand citizen or permanent resident under 65, with a physical, intellectual or sensory disability that is likely to last at least 6 months and means you need ongoing support. People with Autism Spectrum Disorder may also be eligible for a needs assessment. Your local Needs Assessment and Service Coordination service (NASC) will assess your needs and can help you access Healthvision home and community support. Simply ask for Healthvision by name.
Enabling Good Lives (EGL) is a newer approach to disability support that gives you more choice and control, so you can plan for the life you want. EGL funding can be used for a range of supports, including supports in your local community, employing people to assist you, or services from a provider such as Healthvision.
Yes. Healthvision works with a range of health insurers and self-insured companies, and we are a Southern Cross Easy-Claim provider. Check with your insurer about what your policy covers, or give us a call and we can help.
You can still access our services as a private paying client, and no referral is needed. Our prices are competitive and available on request. Call us free on 0508 733 377 to talk about the support you need.
No questions match your search. Call us free on 0508 733 377 and our team can help.
Contact us
Free phone: 0508 733 377